Refund & Cancellation Policy

This policy explains how billing, cancellations, and refunds work for X Radar paid plans, operated by X Radar.

1. Billing Cycle

Paid plans (Creator, Pro, Agency) are billed in advance on a recurring monthly basis. Each payment covers the upcoming one-month period. Credit packs and extra account seats are one-time purchases. All payments are processed by Dodo Payments, our Merchant of Record, which appears on your statement and handles applicable sales tax, VAT or GST.

2. Cancellation

You can cancel at any time from Settings → Plan & Billing → Cancel. Cancellation stops future renewals. You keep access to paid features until the end of the billing period you have already paid for; access is not removed mid-period.

3. Refunds

• Payments for the current billing period are generally non-refundable, since you retain access through the end of that period after cancelling.
• If you were charged in error, charged after cancelling, or experienced a billing fault, contact us within 7 days and we will investigate and refund eligible charges.
• Where required by applicable consumer law, statutory refund rights apply and take precedence over this policy.

4. Failed Payments

If a renewal payment fails, paid features may be suspended until payment succeeds or the subscription is cancelled.

5. How to Request a Refund

Email help@xradar.dev from your account email with your subscription details. We aim to respond within 3 business days. Approved refunds are returned to the original payment method via the processor.